top of page

Terms & Conditions

Chevaux.jpg

Payment Terms

Upon acceptance of the coaching program and conditions, the Client will commit to pay 72 hours in advance the full amount of the coaching program package to confirm the booking of the Coach schedule and the infrastructures. 

 

Payments shall be in AED and made by electronic transfer on the Coach’s bank account or by cash. 
 

In person sessions

We understand that sometimes unpredictable things happen in life. A cancellation request made at least 72 hours before the date and time of your scheduled session is fully refundable. Any cancellation made less than 72 hours before the date and time of your scheduled session is non-refundable.

 

At our discretion, we may offer a one-time reschedule of your session should there be extenuating circumstances.

 

Online sessions

Should there be an unexpected technology glitch for either participant that prevents an effective virtual coaching experience at the date and time of the scheduled session, the session may be rescheduled for a new date and time that work for all participants.

Cancellation Policy

Term and termination

A written agreement will be shared and the agreement shall commence on the effective date and shall continue for a limited and agreed period. The relationship can be terminated by any Party by giving a 72 hours written notice (email being sufficient).

Upon termination, all amounts due shall be paid to the Coach and or refunded to the Client in accordance with the conditions of the agreement. 

The confidentiality obligations survive the termination of the agreement.

This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by confidentiality. Notwithstanding the above, the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. 

The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.

Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

Confidentiality obligations

bottom of page